Delete Your Account

How to delete your account

You can delete your Empace account directly from the app:

• Open the Empace app
• Go to Profile (bottom tab)
• Tap Delete Account
• Confirm the deletion

You can also revoke Empace's access from your Strava connected apps settings. When you disconnect on Strava, your Empace account is deleted the same way.

What happens to your data

Deleting your account erases everything in it, straight away and for good:

• Profile information (name, location, profile image)
• Synced activity data from Strava, and your Strava connection
• Chat messages with your AI coach
• Training goals, coach notes and AI-generated insights
• Training plans and your gear
• Any share links you created
• Feedback answers
• Push notification tokens and the record of which devices you used

Three things are kept, and nothing else: your subscription and billing record, which we need to account for what you paid; a tally of how much AI work your account used, which holds none of what was written; and a stripped account record — your Strava athlete ID, the dates you joined and left, and your notification and units preferences, with your name, photo, location and Strava tokens removed — which is how we recognise you if you sign in again. Email support@empace.app if you want that last record removed too.

There is no undo, and signing in again with the same Strava account gives you a fresh start rather than your old one back.

Deleting your account does not cancel an App Store or Google Play subscription — cancel it from your store account settings to stop future charges.

Contact

If you need help deleting your account, contact us at support@empace.app.